Media Entertainment Service

Terms

1.  GENERAL SERVICES
1.1 The User has entered into this agreement for the provision of services and additional services by their email application or letter agreement.
1.2 No variation to these conditions shall be binding unless agreed in writing.
1.3 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Media Entertainment Service S.A. , further called MES, shall be subject to correction without any liability on the part of MES.
1.4 This agreement is for the initial fixed term period and shall be extended automatically on a monthly or annual basis thereafter, depending on the frequency chosen when signing up.
 
2.  CALL ANSWERING SERVICES
MES will provide the services agreed
2.1 The user acknowledges that MES is a service provider and offers couple of virtual office services and telephone answering service and whilst MES will endeavour to comply with the user’s requests, unusual or client specific requests cannot always be guaranteed.
2.2 The user understands that MES accepts no responsibility for direct or indirect losses to the user or others as a result of any operational or technical errors. 
2.3 The user accepts that calls will be taken by MES between the hours stated in this agreement.
2.4 MES holds no responsibility for calls outside of standard service hours. Changes to service hours can be made when agreed in writing to the service level required. All call answering services exclude bank holidays, Saturdays and Sundays.
2.5 MES agrees to employ continued quality control and monitoring of its network, service providers and systems in so far as is reasonably possible and necessary in order to maintain service levels.
2.6 MES and the user acknowledge that from time to time anomalies as a result of human error and technical faults may occur.
2.7 All calls will be answered based on the information given in writing to MES by the use either at the point of agreement or later. The user undertakes to provide sufficient information in the format requested. Any training required over and above MES standard services training, will be paid for by the user. Costs for additional training will be offered by MES and will be payable in advance.
2.8 The user accepts that not every call will result in a message and that some callers will leave insufficient information for a complete message to be sent. MES will make all reasonable efforts to filter unwanted calls.

3.  VIRTUAL OFFICE SERVICES
When agreeing to office services and the use of one of MES business centre’s as your business address, the user agrees to the following:
3.1 Virtual office services includes the management of letter post only. MES will open, scan and email you your mail to your designated email address. We will securely store your mail and you will collect it. MES offer to post you your mail every 3 months at an additional cost of £20 plus VAT.
3.2 Where the services includes parcel deliveries, the user agrees to collect parcels from MES at least once every two weeks. MES will advise you by email of the receipt of a parcel or delivery, and we will hold it securely for the agreed period. Thereafter, parcels held by MES will be charged at a cost of £5.00 per week plus VAT.
3.3 When using MES services for a virtual office services - the user may use the designated centre address as its business address.
3.4 Virtual office’s services can only be used on a single business name basis - we will only accept mail for the company name included in this agreement - any subsequent business names must be contracted separately.
3.5 The user will not use the virtual office address as your registered office address under any circumstances, unless agreed with us in advance as an additional service. MES reserves the right to charge a fee of £300 plus VAT for any customer who does.
 
4.  FINANCIAL
4.1 MES reserves the right to increase the price of the services and additional services by giving one month’s notice in writing or email.
4.2 All prices are exclusive of VAT.
4.3 Payment - all regular fees to be paid by wire transfer.
4.4 The service will not be activated until the payment criteria is in place and operational. Invoices and billing occurs on the monthly or anniversary of the service starting for the subsequent service month. Where a client receives a free initial period, billing will commence on the anniversary of the free trial period (agreement start date) to the end of that calendar month- normal billing will commence thereafter, with billing for the next subsequent month taken in advance.
4.5 MES will send all invoices electronically (where allowed by law)
 
5.  CONDITIONS OF USE
5.1 The user shall not use or permit to be used the services being provided by MES for any illegal purpose or for any purpose considered by MES to be immoral or which may damage prejudice or endanger the reputation and standing of MES and it Clients.
5.2 The user shall provide MES with personal identification, (passport or driving licence) of the company’s principle and proof of home address. 
5.3 Should  the user  be in breach of 5.1 MES shall be entitled to terminate this agreement immediately.
5.4 MES is required by law to register the names and addresses of persons using this service.
5.5 During the period of this agreement and for a period of six months after it ends, MES or  the user will not knowingly solicit or offer employment to any of the other’s staff employed by MES. It is acknowledged that the party in breach shall pay the non-breaching party the equivalent of one year’s salary from any employee. This clause is not intended to restrict either party from employing an individual who responds in good faith and independently to an advertisement which is made to the public at large.
5.6 The user must not carry on a business that competes with MES business of providing serviced office accommodations, virtual offices services and call answering.
5.7 Any Google MyBusiness address linked to the virtual office address supplied by MES will be cancelled with Google by MES immediately after the contract between the user and MES ceases.
 
6.  FORCE MAJEURE
6.1 MES shall not be liable to or be deemed to be in breach of this agreement by reason of any delay in performing, or any failure to perform, any of MES obligations in relation to the Services or the additional services, if the delay failure or loss was due to any cause beyond MES reasonable control. To the maximum extent permitted by applicable law, MES will not be liable for any loss sustained as a result of MES failure to provide a service as a result of any mechanical breakdown, strike, or termination of MES interest in the building containing the centre.
6.2 The user herewith expressly agree to waive, and not to claim for damages, direct, indirect, punitive, special or consequential, including, but not limited to, lost business, revenue, profits or data, for any reason whatsoever arising out of or in connection with this agreement, any failure to furnish any service provided hereunder, any error or omission with respect thereto, from failure of any and all courier service to deliver on time or otherwise deliver any items (mail, packages, etc.) or any interruption of services.
 
7.  TERMINATION
7.1 This agreement may be terminated by giving formal written notice on company headed paper  or a company email account stating his or her intention to terminate the agreement. This formal notice will need to be received before the monthly subscription date notifying MES of your intention to terminate the Agreement at the end of the next full month on expiration of the agreed initial fixed term. 
7.2 This agreement may be terminated by MES by giving not less than one full month’s written notice of the intention to terminate the agreement on expiration of the agreed initial fixed term.
7.3 The following obligations are conditions of this agreement and any breach of them shall be deemed to be a fundamental breach which shall determine this agreement immediately:
	• Failure on the part of to make punctual payment of all sums due to MES under the terms of this agreement;
	• Failure on the part of to observe any obligation under this agreement;
7.4 In the event of this agreement being terminated you shall immediately pay to MES any arrears in respect of Services and/or additional services provided by MES and any other sum due under the terms of this agreement.
7.5 In the event of MES owing any sums to you on the termination of this agreement, MES shall return to you any money due subject to withholding a sum representing MES reasonable administrative costs.
7.6 Any notice under this agreement shall be in writing and shall be sufficiently served upon you if posted to the address communicated to MES from time to time or emailed and upon MES if posted to mentioned address in contract.
 
8.  COMPLAINTS
MES is committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.
For a copy of our complaints procedure and further information on our complaints procedure, please contact MES through the communicated contact details in contract.
 
9.  LAW
This agreement shall be subject to and construed in accordance with law of Panama.
 
10. GENERAL DATA PROTECTION REGULATIONS
10.1 By entering into this agreement with us you will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require, to ultimately facilitate the successful virtual office and/or call answering services.
10.2 The information required by us will vary depending on circumstances. It will include the information within this agreement, but it may not be limited to this information -
	• Names and addresses
	• Contact telephone numbers
	• Email addresses
	• Personal identification information and documentation
	• Bank details
	• Company information
10.3 In all cases we will hold your personal information securely, either in hard copy or digitally within our software.
10.4 We will provide it to others only where it is required and as outlined below, or in accordance with your stipulated wishes.
10.5 Your information will not be passed to a third party not listed in clause 1.6 without obtaining your consent.
10.6 Specifically, we will hold and use your information in the following manner.
10.7 Your details may be added to our mailing list and we may send you information regarding other relevant services we can provided to you. You will be able to unsubscribe to these emails at any time.
10.8 We will retain the personal information we hold for up to 6 years, because the time limit for any party to initiate civil action against us should they believe they have a claim is 6 years. 
10.9 You have the following rights relating to the information we hold on you –
	a. The right to make a subject access request (SAR) to find out more about the data we hold about you;
	b. The right to be informed;
	c. The right of access;
	d. The right to rectification;
	e. The right to erasure (also known as the ‘right to be forgotten’);
	f. The right to restrict processing;
	g. The right to data portability;
	h. The right to object.
10.10 Time periods – We will retain the personal information we hold for up to 6 years, because the time limit for any party to initiate civil action against us, should they believe they have a claim, is 6 years.